Password Could Not Be Reset Please Try Again or Contact Us for Assistance Error 548
Hi Olufemi,
Normally but Role 365 administrators tin reset their own passwords. To enable normal users to reset their own passwords, nosotros need to enable self-service password reset.
Regarding the state of affairs, I advise you ask your global ambassador to reset your password. Meanwhile, to better understand the state of affairs, I'd like to confirm some information:
one. Change to another network environment.
2. Try with another browser.
3. Are y'all an administrator in your organization? If so, which role?
iv. When did the mistake message display? After clicking Can't access your account? on Role 365 portal?
Regards,
Jiaxing Bian
iii people found this answer helpful
·
Was this respond helpful?
How-do-you-do Jiaxing,
Thank you for your response. The business relationship I am using is a global administrator. I accept also tried using another browser and on a different network only still the same message.
This error message started recently.
The fault bulletin comes upward after clicking Cant access your account and filling in the email id and the requested lawmaking.
Awaiting your feedback on this.
Thanks.
1 person institute this answer helpful
·
Was this reply helpful?
Hello Olufemi,
Could you let the states know if the afflicted users are able to access their Office 365 portal pages? If you (the global admin) or the affected users practice have the access, you all can reset the passwords yourselves in a unlike fashion. Here I'd like to share with you the following information:
As a global admin, yous can reset all the users' password:
Reset a user'southward password
Reset my ambassador password for Office 365
As a single user:
Change my password in Office 365 for business
If you lot are not able to annal this goal, would yous let united states of america know more details such as related images almost the error message? To upload screenshots, yous tin can click Use rich formatting and so click the icon of Insert/Edit Media.
Thanks,
Kerwin
Was this reply helpful?
hello kerwin,
thanks for your assistance.
users can access office 365 portal.
the outcome is that my account is a global admin account. whenever i try reseting password, i continue having the error message.
all users are also having this consequence. users can initially reset their countersign becuse of the password reset characteristic from azure advert premium.
just for the past 2-3days now endeavor to this has not been friutful.
the error message comes upwardly afterward clicking cant access your account and filling in the e-mail id and the requested code.
thank you.
Was this reply helpful?
How-do-you-do Olufemi,
Cheers for your quick and detailed information.
From the description, I discover you are using Azure Advert Premium to manage the password. Based on the screenshot, it seems that there'south something incorrect with the Self-Service Password reset feature, as this effect may be acquired by different reasons such every bit countersign Write back characteristic or SSPR, after doing a search, I would like to share the following information with you lot which may solve the outcome:
Troubleshoot Password Writeback connectivity: https://azure.microsoft.com/zh-cn/documentation/articles/active-directory-passwords-troubleshoot/#troubleshoot-password-writeback-connectivity
Password reset procedure: https://azure.microsoft.com/en-in/documentation/articles/active-directory-passwords-getting-started/#step-four-set-upward-the-appropriate-agile-directory-permissions
If the information above cannot prepare the issue, nosotros recommend you post a thread in Azure forum for expert aid. Cheers for your understanding.
We would appreciate it if you could provide whatsoever data or solution from that forum hither, which volition benefit other users who accept the same consequence.
Best Regards,
Kerwin
Was this respond helpful?
Thank you for your feedback.
I have tried the suggestions above but the issue still persist.
I have as well sent a post to the Azure platform.
Thanks.
Was this answer helpful?
Thanks then much for the assistance.
The event has been resolved. The challenge was effectually TMG preventing access to the following Urls;
*.microsoftonline.com (fourscore & 443)
*.windows.cyberspace (80 & 443)
*.adhybridhealth.azure.com (443)
policykeyservice.dc.ad.msft.net (443)
secure.aadcdn.microsoftonline-p.com (443)
Thanks
2 people found this respond helpful
·
Was this reply helpful?
Source: https://answers.microsoft.com/en-us/msoffice/forum/all/i-cant-reset-my-password/bf73ed4e-ec45-4b81-8878-504c8f38ec89
Post a Comment for "Password Could Not Be Reset Please Try Again or Contact Us for Assistance Error 548"